Subject: Fw: English Language Test - Gaurav Tanwar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 28 Feb 2023 12:14:16 +0000

interview
________________________________
From: Gaurav Tanwar <[email-masked]>
Sent: Tuesday, February 28, 2023 5:30 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Gaurav Tanwar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Gaurav Tanwar    /  (911) 9818497008    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Mam,
Greetings of the Day!

Thanks for your query, in reference to your online order no. 154789 for hand bag dated 14th February 2023, we like to take an opportunity to inform you that the order has been dispatched the very next day and handed over to our courier partner Blue dart services. As per the notification we had received from our courier partners, they are not been able to deliver the package to the your location as the address provided was incorrect and hence after all the efforts the package was undelivered. Therefore, we request you to kindly help us with the correct address with complete pin code, so that the order could be deliver at our earliest. We apologies for any inconvenience caused to you and assuring our best services always. Have a nice day.

Thanks and Regards
XYZ
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Greetings of the Day!

Thanks for your query regarding the condition of the TV cabinet which was purchased last week from Homebox team. We first like to apologies for any inconvenience caused to you related to the product. As per the concern here, we would like to discuss the same with our installation team and also we initiate our product inspection team to visit the site and inspect the product. Please be assure of our best assistance in this regard and whatever is required here, will be done as per the guidelines of Homebox. We once again, thank you are being one of our esteemed customer and appreciate your patience. Have a wonderful day ahead.

Best regards
Homebox team