Subject: Re: English Language Test - Shikha Shekhar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 28 Feb 2023 03:21:18 -0700 (MST)

location- noida,total experience-1y8m,salary-22k,expecting-30percent of hike,told our max is 25k ,agree on that bracket,shared assessment test. sound ok 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 28, 2023 2:23:34 PM 
Subject: Fw: English Language Test - Shikha Shekhar 

interview 

From: Shikha Shekhar <[email-masked]> 
Sent: Tuesday, February 28, 2023 11:09 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Shikha Shekhar 

	
	
			Foreign Language Screening Test 
		
	Name 	Shikha Shekhar / (91) 7004031881 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Xyz, 

Greetings from Babyshop! 

As per your request, we have checked the status of your courier, the courier has been shipped and handed over to our courier partner, they tried to deliver the order but as per them, the address is wrong. Kindly help us with the correct address. 

I hope,I have been able to resolve your query. 

For any further queries, please feel free to reach out to us on the toll-free number 180000000. 

Thanks And Regards 
Shikha Shekhar 
Customer care Executive 
Babyshop.com 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

As per your complaint, you have received a cabinet from our company which has scratches on it. As per our policy, you can return within 7 days, kindly share the screenshots of the same on the same email id, We will check and get back to you. 

I hope,I have been able to resolve your query. 

For any further queries, please feel free to reach out to us on the toll-free number 180000000.