Subject: Re: English Language Test - Simran Verma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 28 Feb 2023 02:01:58 -0700 (MST)

ok, noted 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 28, 2023 2:03:24 PM 
Subject: Re: English Language Test - Simran Verma 

no, rejected. i am checking all english tests everyday. u only interview the ones i send u. anyone i have not sent u is rejected 

From: Aishwarya Jaiswal <[email-masked]> 
Sent: Tuesday, February 28, 2023 1:32 PM 
To: Deeksha Dadu <[email-masked]> 
Subject: Fwd: English Language Test - Simran Verma 
Hi,can you please evaluate this test? Thanks 

From: "Simran Verma" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, February 23, 2023 2:22:08 PM 
Subject: English Language Test - Simran Verma 

	
	
			Foreign Language Screening Test 
		
	Name 	Simran Verma / (91) 9643344985 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear User, 

Greetings from Babyshop! 

We apologize for the inconvenience caused to you! 

As checked with our delivery partner your shared delivery address "XYZ" was found to be incorrect. Hence, we request you to confirm 
the correct delivery address along with the landmarks (if any) so we can update the same to our delivery team in order to ship the product at the earliest. 

Regards, 
Team Babyshop 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear User, 

Greetings from Babyshop! 

We sincerely apologize for the inconvenience caused to you! 

As per your concern, we regret to inform you that once the service is utilized, refund cannot be initiated. However, to make this up for you, we offer you a 30% 
discount voucher for your next purchase on our website as our deepest apology. 

Please feel free to write to us at [email-masked] for any further concerns. 

Regards, 
Team Babyshop