Subject: Fw: English Language Test - Samrat Ghosh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 28 Feb 2023 08:57:48 +0000

can be considered for automation, interview

________________________________
From: Samrat Ghosh <[email-masked]>
Sent: Monday, February 27, 2023 5:40 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Samrat Ghosh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Samrat Ghosh    /  (91) 06289994585    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Respected sir,

We are very sorry for the inconvenience caused.

As I have checked your oder details , I found that the delivery address provided by you was wrong as per the courier.
Kindly provide the correct shipping address so that we can deliver it shortly.

Helpdesk team.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Respected sir
We are very sorry for the inconvenience caused. We can understand your problem and we will definitely help you.
As you requested for refund or replacement  kindly pack the whole item as it was delivered and in undamaged condition. Our courier partners will pick up it from the same delivery address.  As the item is received by us we will initiate your replacement.
Please don't worry and provide us some more time to solve your issue.
Thanking you
Homebox Team.