Subject: Fw: English Language Test - Vishal .
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 28 Feb 2023 08:35:07 +0000

interview
________________________________
From: Vishal . <[email-masked]>
Sent: Tuesday, February 28, 2023 12:36 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Vishal .

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Vishal .    /  (91) 8076579895    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Sir/Mam,

This email is regarding order number HANDBAG-123 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 98XXXXXXXX and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

From Baby Shop Company,

Customer Service Representative

Vishal.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To: [email-masked]

From: [email-masked]

Sub: Reply to bad TV Cabinet.

Dear Sir/Mam,

This email is regarding order number TVCABINET-123. Unfortunately, the cabinet as you told too many scratches on it. Our team will come in 24hrs at your place and collect the cabinet and will check the product and ensures that if the product is defected or not, and if it is defected then our team will replace it with new one.

I request you to please do give back the product to our team. And after that we will get back to you with a new product within a day.

Extremely sorry that you had to go through this experience with us.

Thank you.

Regards

Homebox Team,

Vishal.