Subject: Arabic Language Test - Abdul Samad
From: Abdul Samad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 02:14:11 -0500

| | Foreign Language Screening Test

Name | Abdul Samad    /  (91) 8921570379    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Sorry to inform you that the address which you provided was wrong. Thus we couldn't deliver the order in time.
We kindly request you to give your correct address as soon as possible

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We got your complaint regarding the scratches on TV cabinet. You don't have to be worried with this issue which can be fixed. Our customer care will come your home and check it as soon as possible.

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