Subject: English Language Test - Mohammad Muneeb
From: Mohammad Muneeb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 01:34:59 -0500

| | Foreign Language Screening Test

Name | Mohammad Muneeb    /  (+91) 7780887937    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Customer],

Thank you for reaching out to us. We apologize for the inconvenience you have experienced with your recent order. We understand that you have not yet received your handbag due to an issue with the delivery address.

We have checked the tracking information and we can confirm that the courier attempted to deliver your package but was unable to do so because the address provided was incorrect. We apologize for this inconvenience and any confusion this may have caused.

To resolve this issue, we kindly request that you double-check the delivery address on your order confirmation and verify that it is correct. Once you have confirmed the correct address, please let us know so that we can work with the courier to reschedule delivery of your package.

We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to assist you.

Thank you for choosing babyshop.com.

Best regards,
Muneeb
Babyshop.com Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting us regarding the issue with your TV cabinet. We apologize for any inconvenience this may have caused you.

We understand that the unit has scratches on it that you did not expect. We apologize for this inconvenience and would like to offer a solution to address your concern. We can either replace the unit with a new one or provide you with a full refund. Please let us know which option you would prefer.

We would like to ensure that you are completely satisfied with your purchase, and that we resolve this issue to your satisfaction. If you choose to have the item replaced, please note that it may take a few days to process the request and for the new unit to be delivered to you. If you choose to have a refund, it may take up to 10 business days for the refund to be processed and the funds to be returned to your original payment method.

Please let us know how you would like to proceed. We appreciate your business and hope to hear back from you soon.

Best regards,
Muneeb
Homebox Customer Care Executive

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