Subject: English Language Test - Md Anis Akhtar
From: Md Anis Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 00:44:01 -0500

| | Foreign Language Screening Test

Name | Md Anis Akhtar    /  (+91) 9472103465    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us. Sir, I would like to inform you that we have already shipped and sent your order as per your order. But we are getting the information from the courier that, your address is not correct. May it was miss typing. So, please could you confirm your address to me, So I'll be able to solve this problem. Thank you. Sorry for your inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sir, I would like to help you as our company's terms and conditions. As it is mentioned in our company's terms and conditions that, if you do not get your commodity in perfect conditions, you can contect us within 24 hours and your complain would be accepted. As, you informing us within 24 hours we will surely replace your TV unit. Thank you and sorry for your inconvenience.

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