Subject: English Language Test - Md Anis Akhtar
From: Md Anis Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 00:30:39 -0500

| | Foreign Language Screening Test

Name | Md Anis Akhtar    /  (+91) 9472103465    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us. Sir, I would like to inform you that, we have already shipped and sent you the order as per your order. But we are getting the information from the courier that your address is not correct. So, please could you confirm your address to me, so I would try to solve this problem.
And sorry for your inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir, first of all, sorry for your inconvenience.
Sir, as per our company's terms and conditions, I would like to help you.
As, this is mentioned in our company's terms and conditions that, if your commodity is not as your order, or it is got effected or got searched before you get the commodity, it's your right to get the perfect service. So, we would replace you TV with the new one.
Thank you.

| |