Subject: Arabic Language Test - mohammed anas
From: mohammed anas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 00:26:10 -0500

| | Foreign Language Screening Test

Name | mohammed anas    /  (+91) 8606154753    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear sir, this mohammed anas, customer care from babyshop.com, available for you queries. we have noticed your complaint on delay of your purchase, we are sorry to inform you that the given address is incorrect. the product had been shipped on the next day of your purchase but the courier team couldn't catch you on the given address, kindly send your correct address....
we hope you are solved
contact here for any query

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear abdul, we have noticed your complaint on your purchased product, and we are sorry  for you on having scratches on your TV, our team has noticed your complaint, our delivery team should connect with you on your address and you can return the product and we will replace it with new one
we hope you are solved
feel free to contact here for any complaint

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