Subject: Trainer Candidate - Rajesh k
From: Rajesh k <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Feb 2023 23:59:30 -0500

| | Tech Support Test

Name | Rajesh k
E-mail | [email-masked]
Phone Number | (91) 9390096585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Visakhapatnam

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | swathy smart cards Hi-tech pvt Ltd | quality analyst | 22 December | 35000
Previous Employer 1 | ciel hr service | customer support executive | march 2017 | 15000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | immediate
Please briefly describe your work experience specifically in Quality? | having 2 year's experience as quality analyst
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Every employee will not give 100 % efforts to their work maximum employees try to give more productivity than quality so as a quality i need to look after that and guide them who lacks quality in ther work

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good - giving service to customer in time with their satisfactory.
Great - giving service to customers by going extra mile like out of the box to satisfy customer. becoz ultimately customer is our king

What according to you makes you a good candidate for this position? | Im good in communication skills moreover I have the experience and dedication towards giving service to customers so, im fit for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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