Subject: English Language Test - anjali yadav
From: anjali yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Feb 2023 08:53:49 -0500

| | Foreign Language Screening Test

Name | anjali yadav    /  (201005) 09990968765    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hi sir/mam
you order the hand bag before 14 days but the order is deliver know by the courier man but you provide wrong information about your address so we faced the problem and can't deliver your product please contact us and provide correct infomation about your address otherwise our company cancelled your order within 2 days you will the reasponsable for cancelling the product we don't provide any kind of help after the cancelled product by company so please contact us and provide correct information about your address .
thankyou.
anjali

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hi sir/mam
i recieved your mail last day you purchase the tv xyz company so your tv was full of scatches i understand your problem know i don't have proper information about your tv and company policies  firstly our team call you and you provide proper information  than our team visit your home check your product then we provide best solution eitheir money will back .
thankyou

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