Subject: Fw: English Language Test - Ritu Barak
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 27 Feb 2023 09:59:23 +0000

interview
________________________________
From: Ritu Barak <[email-masked]>
Sent: Wednesday, February 22, 2023 2:12 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ritu Barak

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ritu Barak    /  (+91) 8273200706    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Michael,

Thanks for your recent purchase with us.​

Kindly accept our sincere apologies for the inconvenience caused to you due to the delay in delivery of your order.

We would like to inform you that your order "Handbag" was placed with us on 08th February, 2023 and we handed it over to the courier partner on the same day. Since you have not received the order yet, we have checked with the delivery team and they informed us that the below given address is incorrect.

3011 Warner Street, N. Miami
Florida, Zip code  33137

Hence we would request you to kindly provide us your correct address in the below format so that we can share it with the courier team to deliver your order at the earliest.

Street:
City:
State/province/area:
Phone number:
Zip code:

Although our service team strives for 100% customer satisfaction, however, real-time issues can be occur. We do understand the frustration and stress you might be going through.

We would like to inform you that we have kept your complaint on top priority, and courier team will deliver the order as soon as we get the correct address. We appreciate your patience!

Best Regards,
Team Babyshop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

Thank you for writing to us!

We are extremely sorry that you found too many scratches on the TV Cabinet.
​
Since you have shared the images of the Cabinet with us, we would like to inform you that we have raised a replacement request of the cabinet from our end.

We would request you to please share your preferable time with us between 09:00 AM to 06:00 PM so that our installation team can visit at your place and get the cabinet replaced with a new one.

We would really appreciate your understanding in this matter! Your satisfaction is important to our company, and we hope we can correct this mistake for you.

Looking for your positive response.

Sincerely,
Team Homebox