Subject: Fw: English Language Test - Astha Garg
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 27 Feb 2023 09:58:57 +0000

interview
________________________________
From: Astha Garg <[email-masked]>
Sent: Wednesday, February 22, 2023 2:48 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Astha Garg

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Astha Garg    /  (+91) 9971530250    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Subject- Incorrect address for delivery

Hello Mr. Customer,

Thank you for contacting us. As I can check the status, the order was shipped by us and handed over to the courier company on the same day the order was placed. The courier tried to deliver the order, however the address is incorrect as per the courier.

I would request you to kindly share the correct address with us so that the courier can deliver the order to you.

Waiting for your response.

Thank You!
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Subject- Replacement of the Cabinet

Hello Abdul,

Thank you for contacting us. First of all, I apologize for the inconvenience that you faced because of the product. I am going ahead and raising the ticket for the replacement of the product. The delivery team takes care of the delivery and the safety of the product so I will share your feedback with them as well.
The new product would be delivered within 3 working days and I request you to keep the original product intact for the replacement.

Thank You!