Subject: Fw: English Language Test - Yash Sahdev
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 27 Feb 2023 09:55:31 +0000

interview
________________________________
From: Yash Sahdev <[email-masked]>
Sent: Thursday, February 23, 2023 12:59 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Yash Sahdev

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Yash Sahdev    /  (91) 9667794270    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam/sir,

This email is in response to the email recieved by you on 21.02.2023

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 0123456789 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For livesalesman,

Customer Service Representative

Yash
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To: [email-masked]

From: [email-masked]

Sub: reply to return/refund of the order

Respected Mam/sir,

This email is in response to the email recieved by you on 21.02.2023

This email is regarding order number EHIKBAG-2001 which was delivered and installed in your house. I understand your concern about your order and I assure you that within 3 working days your product will be replaced.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For homebox team,

Customer Service Representative

Yash