Subject: Trainer Candidate - Nirman puri Nirman
From: Nirman puri Nirman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Feb 2023 03:40:36 -0500

| | Tech Support Test

Name | Nirman puri Nirman
E-mail | [email-masked]
Phone Number | (+91) 8360079109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Banglore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | Quality analyst | Still working | 32000
Previous Employer 1 | Design boxed | Graphic designer | 2019 | 15000
Previous Employer 2 | Venus enterprises | Graphic | 2018 | 10000

If Selected, how much time do you need to join? | 15 to 30 daya
Please briefly describe your work experience specifically in Quality? | Hello My KRA in byjus are we have to audit the  vc session and check  whether  sales person following  the  sop on the base of our audit  we make reports  every  week and send to the stockholders. Sp who got inaccuracies we arranged  the qc session (quality  control)with  sp and got to know  what  problems  they are facing.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Soo 1 of the most  difficult  situation i have  ever  faced. Is when  one of our process is got outsourced. In 2022 July  month  one of process  names  ds calling  is got outsourced and  i have  to selected  to give kt to 150 employees that  time  is the most difficult  situation  i got lots  of questions and i have  to give  them  the sufficient  answer. And after  the training  when  they  go live 1 big escalation  hit on our head  sales  person  played  a great  trick  and put all blame  to the  auditor  but we go deep dive to the situation  and proove sales  person  wrong.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for this position? | My experience and knowledge..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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