Subject: Trainer Candidate - GULSHAN TIWARI
From: GULSHAN TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Feb 2023 00:46:31 -0500

| | Tech Support Test

Name | GULSHAN TIWARI
E-mail | [email-masked]
Phone Number | (8279767409) 8279767409
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | dharuhera

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JS ENGINEERING | ASSISTANT MANAGER | 27 MARCH 2023 | 51200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 DAYS
Please briefly describe your work experience specifically in Quality? | QUALITY MANAGEMENT SYSTEM- INPROCESS, CUSTOMER, HANDLING OF DOCUMENTS, EMAIL, CUSTOMER SUPPLY, REQUIREMENTS OF THE CUSTOMER
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Last diwali we are facing the issue of the stud break in the ORVM at Maruti Suzuki and all the employees are on leave at that time, at our customer end we are arrange nearby residential employees to come and support, they agree and reached at our customer end within 2 hours and check all the stock and reverify all stock at our customer end and inhouse also, our team analysis the problem and find out the root cause and take effective actions in just one working day which is very appreciable at any organization. We congratulate our all team members for their kind support during festive season, we congratulate each of them and give admissible incentive to the team members.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is customer happy with the product.
Great customer service is customer satisfaction or delight with the product and service.

What according to you makes you a good candidate for this position? | I am smart worker with the quality of team building and achieve targets on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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