Subject: Trainer Candidate - Shagun Goel Shagun
From: Shagun Goel Shagun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Feb 2023 13:40:55 -0500

| | Tech Support Test

Name | Shagun Goel Shagun
E-mail | [email-masked]
Phone Number | (91) 7838433627
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ams inform | Team leader | Currently working | 26700
Previous Employer 1 | Hdfc life | Assistant sales manager | April 2021 | 19000
Previous Employer 2 | Pnb metlife | Sales manager | Nov | Not remember

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in Quality? | Checked candidate or employee information with required documents to find out major or minor errors so that it can help in there smooth joining.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The toughest part is to deal with certain clients with there specific requirements.However, it will help to grow with company also. It help to show case our talent so that in can help to work under pressure
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for this position? | Good candidate for this position is who validate all the stages of respective candidate or employee with the requirements of client.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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