Subject: Arabic Language Test - Imran Ali Shaikh
From: Imran Ali Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Feb 2023 06:10:01 -0500

| | Foreign Language Screening Test

Name | Imran Ali Shaikh     /  (+91) 9321544905    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer,

“I am sorry to hear what you are going through. I can see how frustrating and difficult this must be.”

I would like to request you please provide the correct address that we can deliver you the product in time .

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear customer,

Customer satisfaction is very important to us. I apologize that this product did not meet your expectations.
I fully respect your decision and once again we apologize for the problem that befell you.
And we assure you that you will not face this problem in the future, and finally we want you to be patient with my regards.

Thanks and regards
Costume support team

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