Subject: Re: English Language Test - Piyush singhal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 25 Feb 2023 03:47:12 -0700 (MST)

looking for WFH 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, February 24, 2023 7:41:59 PM 
Subject: Fw: English Language Test - Piyush singhal 

interview 

From: Piyush singhal <[email-masked]> 
Sent: Friday, February 24, 2023 11:41 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Piyush singhal 

	
	
			Foreign Language Screening Test 
		
	Name 	Piyush singhal / (+91) 7248111190 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Smith, 

Thank you for being a valuable babyshop member and thank you for writing in. 

We understand your concern that you want to know the status of order id – 123345678 and sorry for the trouble caused to you. 

We looked up your order 'order id – 12345678 ' and we got an update from our courier team that the customer address was mismatch. 

So please, kindly confirm the address once, so we can update the right address through our courier team (house no-34 12345678 street road near max mall pin code-1234, xyz city ). 

If in above address there is any changes, so please let us know through email or you can contact us on our toll free no. 180079123456 and you can update the address through the app as well. 

We would like to thank you for your continued trust and understanding. 

Please feel free to get back to us at any point of time for any further assistance and we will be happy to assist you. 

Thanks And Regards 
Piyush 
Thank you for being with babyshop. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Thank you for writing in 

We understand your concern that you received the product '{TV Cabinet}' has scratches with 'order id - 12345678' and sorry for the trouble caused to you. 

So we request you to share the product images on our eamil id - xyz@homeboxsupportteam, or you can upload the images through app as well and the product images should be clear. 

So we can clearly identify the scratches on product and after sharing the images our concerned team will coordinate with you within 24 hours. 

We would like to thank you for your continued trust and understanding. 

Please feel free to get back to us at any point of time for any further assistance and we will be happy to assist you. 

Thanks And Regards 
Piyush 
Thank you for being with Homebox.