Subject: Trainer Candidate - Prabha Bharti
From: Prabha Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Feb 2023 03:10:07 -0500

| | Tech Support Test

Name | Prabha Bharti
E-mail | [email-masked]
Phone Number | (+91) 7992377294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bokaro

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Trainer | 20th Nov 22 | 23700
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15
Please briefly describe your work experience specifically in Quality? | Work experience was very nice. My work was to trained the new hire trainees for the particular job role also listen their call recording and mark them under quality parameters.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I had one trainee who was very impatient even one time she also shouted at customer.Later one i listen her call recording and guided her through a refresher session that how to tackle irate customer wisely.Later on after few days she got an appreciation over call  by one customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer - who share their problem and wants resolution on time.

Great customer - who share his problem as well also understand the CSA roles and responsibilities and co-operate with CSA

What according to you makes you a good candidate for this position? | My communication, my experience, and my patience level to make a trainee fir for a job role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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