Subject: English Language Test - Zubair Ahmed
From: Zubair Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 13:23:45 -0500

| | Foreign Language Screening Test

Name | Zubair Ahmed    /  (+91) 7011808511    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Hope you are doing well.

This is reference to your Order no. 123456 we can check that we have already handed over the item to the courier but when they tried to contact you, your contact number was unavailable hence we request you to share your alternate number so that we can deliver your product at earliest.

Kindly let us know if you need any clarification or else you can draft an email to [email-masked].

Regards,
Team Baby Shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Hope you are doing well.

This is reference to your Order no. 123456 we can check that we have already handed over the item to the courier but when they tried to contact you, your contact number was unavailable hence we request you to share your alternate number so that we can deliver your product at earliest.

Kindly let us know if you need any clarification or else you can draft an email to [email-masked].

Regards,
Team Baby Shop

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