Subject: Fw: English Language Test - Mohammed Fasil
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 24 Feb 2023 14:13:14 +0000

interview
________________________________
From: Mohammed Fasil <[email-masked]>
Sent: Friday, February 24, 2023 11:07 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Mohammed Fasil

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Mohammed Fasil    /  (+91) 9562965415    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

Thank you for contacting us regarding your recent order from our online store. We apologize for any inconvenience caused by the delay in delivery of your handbag.

We regret to inform you that your package was not delivered due to an incorrect address provided at the time of purchase. We have been notified by the courier that they attempted to deliver the package to the address provided, but were unsuccessful.

Please kindly confirm the delivery address so we can update the courier and have them deliver the package to the correct address. Alternatively, if you would like to cancel the order, please let us know and we will process a refund for you.

We apologize for any frustration this may have caused and we appreciate your patience and understanding.

Please do not hesitate to contact us if you have any further questions or concerns.

Best regards,
Mohammed fasil
Customer Service Representative
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for reaching out to us regarding your recent purchase of the TV Cabinet. We apologize for any inconvenience caused by the condition of the unit you received.

We understand that our team installed the cabinet in your house this morning and you have discovered multiple scratches on it. Please accept our sincere apologies for any disappointment and inconvenience this may have caused you.

We take all customer feedback seriously, and we assure you that this matter will be resolved as soon as possible. We kindly request you to share some images of the scratches on the TV Cabinet to investigate the issue further.

Once we receive your images, we will evaluate the damage and provide you with the available options, including a return and replacement of the cabinet or a refund of your purchase.

We value your business, and we are committed to resolving this issue to your satisfaction. Thank you for your patience and understanding in this matter.

Please do not hesitate to contact us if you have any further questions or concerns.

Best regards,
Mohammed fasil
Customer Service Representative