Subject: Arabic Language Test - AZMAT HUSAIN
From: AZMAT HUSAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 10:27:59 +0000

Foreign Language
Screening Test

Name

AZMAT
HUSAIN    /  (+91) 8527904674
/ [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by you on 22.2.23.

This email is regarding order number EHIKBAG-2001 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 9856214569 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For livesalesman,

Customer Service Representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi,

Thank you so much for the contacting to us. I am very regretful for
inconvenience.

I recorded your complain, complain no is #125332, please keep patience I will
give you all help. My engineer will go on your address he will examine all
matter

& I will take action accordingly.

thank you so much one again for the contact all help give you as soon as
possible.