Subject: Trainer Candidate - Ajit Seth
From: Ajit Seth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 02:55:07 -0500

| | Tech Support Test

Name | Ajit Seth
E-mail | [email-masked]
Phone Number | (+91) 8851842401
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | Hrf | 2022 | 38600
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | Our company was working on csat/ocr/timing/how calmly employees are handling
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The most difficult time i have been thru . When our organisation started monitoring call and helping team on call to improve quality . However our team was able to crack it in one go. But we all are enthusiastic. We all love challanges in career.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good means to assist customers and great means customer should be satisfied with the resolution that we are providing.
What according to you makes you a good candidate for this position? | When a organisation trust you for the post. And you meet the criteria no matter how much time it takes. Matter is you resolve the issue . When organisation pay you for 10 hours and you work it for 12 hours that's what makes you perfect
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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