Subject: Trainer Candidate - Trilok Chandra Sharma
From: Trilok Chandra Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 02:40:59 -0500

Tech Support
Test

Name

Trilok
Chandra Sharma

E-mail

[email-masked]

Phone Number

(91) 8533865227

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mamura, sector 66, Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Policybazaar

Sr. Associate
Quality Analyst

Currently working

30500

Previous Employer 1

Ienergizer IT Services Pvt
Ltd

Quality analyst

24JAN23

25000

Previous Employer 2

Tech Mahindra

Sr. Associate
Quality

12Apr2021

14500

If Selected, how much time do you need
to join?

15days

Please briefly
describe your work experience specifically in Quality?

Email,
Chats, Call bargaining

Prepare & publishing Reports with Client & MIS.

PRE SHIFT HUDDLE

Performing call calibration & dip check

Handling the Team of 4QAs

Attending the meeting with Respecting stack holders.

Worked in Sales, Customer Support Services,  Survey

Worked for edutech, automobiles,  insurance,  telecom,
e-commerce,

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Difficulties always are opportunity to prove yourself so
whenever I face, I enjoyed it.

Some times we faces the issue to shared feedback with the agents.

Faced the issue to fix the system lavel challenges.

Faced the issue to close the ZTP.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer Support is the process where everything is stream line but great
customer service gives the best experience with our customers. Giving delight
full experience sothat we can get good response fron the customers it will
increase our revenue

What according to you makes you a
good candidate for this position?

Dedicated employee who tried
to give his/ her best.

Sharp knowledge regarding the BPO Industry.

Need to understand the customer & client's requirement and deliver it
ASAP.

TEAM handling should be good.

Customer experience shouldn't be bad in any terms so always try to fix
it.

On a scale of 1 - 5 please rate your fluency in
spoken English

3