Subject: English Language Test - Mukesh Kumar
From: Mukesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 02:28:49 -0500

| | Foreign Language Screening Test

Name | Mukesh Kumar    /  (91) 09582385369    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good afternoon dear
I am from babyshop.com  you ordered hand bag 14 days ago by mistake we gave your order wrong address so we apologise you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Our team member installed your TV and by mistake he sketched on your TV we really apologize you but we can't give you money we can replace your TV we don't have any rights to give you money as company terms and conditions

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