Subject: English Language Test - Damini Dewangan
From: Damini Dewangan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 01:38:00 -0500

| | Foreign Language Screening Test

Name | Damini Dewangan    /  (91) 7879420883    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
Hope this mail finds you well.
This is to follow up from,we got your mail that the hand bag you were ordered couldn't  reached to you but the reason behind that is your address which you gived to us as delivery address was not correct so. I kindly request you to please check your address and then contact us.
We are looking forward to a prompt response.
Thank you
Regards,
Company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
I trust you are doing fine.
I'm getting back to you about we received your mail regarding a TV cabinet that was damaged we are really regretful for that. But you don't worry sir soon we exchange your cabinet to another one.
Have a pleasant day ahead.
Regards,
Company name

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