Subject: English Language Test - Akishe L Jakha
From: Akishe L Jakha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 14:05:57 -0500

| | Foreign Language Screening Test

Name | Akishe L Jakha    /  (91) 8761923197     / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Esteem customer,

We express our apologies for the circumstance that you are facing. We have received your queries and will work our best to resolve this for you. We must reiterate that your order was shipped to the address you provided and the courier company took it to deliver as well. However, there was an error in the address that we were given and it went to another address. This led to the courier company returning us your order. But we want to assure you that your order will reach you safe and on time, and request you to kindly re-send us your address.

We are here for your service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Homebox is acknowledged for our honesty and meticulous care. And it is unfortunate to hear of that. We care for our customers and are happy to help you.
While we prioritize customers over anything, I must also inform you that Homebox also have no return policy as you might have been informed by our employees. However, since it was installed this morning we will consider your case and offer you another cabinet. But you have to return that cabinet within 24 hours to avail this service.
Kindly let me know if you will be able to return the cabinet within the next 24 hours.

Thank you

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