Subject: English Language Test - Aman Singh
From: Aman Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 10:36:51 -0500

| | Foreign Language Screening Test

Name | Aman Singh     /  (+91) 9911881221    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam
Greetings of the day,
The status of your hand bag is undelivered due to incorrect address. Your handbag has been dispatched on the same day itself.

Kindly provide your current address or the address where you besides.So that, we'll try to reattempt the delivery.

Thanks and Regards!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/mam,
Sorry for the inconvenience. Kindly provide us the details of your TV cabinet i.e model number and billing details with a picture of TV cabinet.

Therefore it can be replaced with the new one. If not we'll process your refund to your account.

Thanks and Regards!
Team Homebox

| |