Subject: Tech Support Candidate - Akriti Sharma
From: Akriti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 09:49:06 -0500

| | Tech Support Test

Name | Akriti Sharma
E-mail | [email-masked]
Phone Number | (208001) 8707099396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | customer support exc eutive | 04/03/23 | 13500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart the device
2- Make sure the internet connection works
3-Check if website is down for everybody or just me?
4- Try clearing browser's caches and cookies
5- Make sure browser is up to date
6- If issue remains the same try using with different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Swipe down from the top of the screen.
2- Make sure Bluetooth is turned on.
3- Touch and hold Bluetooth.
4- In the list of paired devices, tap a paired but unconnected device.
5- When your phone and Bluetooth device are connected the device shows as "connected"

What according to you makes you a good candidate for customer service or technical support job?

1- persuasive speaking skills
2- Empathy
3- Adaptability
4-Ability to use positive language
5- clear communication skills
6- Self control
7- Taking responsibility
8- Patience
9- Having basic knowledge of computer
10- Effective listening

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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