Subject: English Language Test - neetu sharma
From: neetu sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 09:32:38 -0500

| | Foreign Language Screening Test

Name | neetu sharma    /  (+91) 9667167899    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii xyz,
Thanks for sharing your concern,
I,m really sorry to know that you,re eagerly waiting for your order and still not received yet,this is not the experience we wanted you to have with us,
I,ve checked the details of your order and got the update that your order still with the carrier and trying to deliver it at your address but the carrier facing some issue in finding your address, so I would request you to please share the correct address of your home so that carrier can deliver your order without any further delay.

Thank & regards
Neetu
From xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul,
I,m really sorry to know that after installation of the tv cabinet you found some scratches, I can understand that you don't want this kind of experience with us,please don't worry we,ll help in every possible way.
Please rest assured I've raised the request to the team to return that cabinet, once the cabinet return back to us you"ll get the refund for that and it'll take some time to return the item so I would request you kindly wait for 10 days with in days your item will be returned and refunded.
Thanks & regards
Neetu
From Homebox

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