Subject: Fw: English Language Test - Sahib .
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 23 Feb 2023 11:56:28 +0000

interview
________________________________
From: Sahib . <[email-masked]>
Sent: Thursday, February 23, 2023 2:07 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Sahib .

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Sahib .    /  (110019) 9643675213    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Mam/Sir

 Thanks for pointing us to the problem.I understand this must be frustrating for you.

  I would like to inform you that I have seen your complaint and I understand your situation.
 When we received your order on the same day we sent your order to the courier company and we contacted the courier company  about your order but the courier company said they didn't find your address.
Your order is secure and please provide us your correct address so that we will share your address with courier company and you will get your order.

Thank you for contacting us

Best regards

Sahib
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

We are sorry to learn that the  delivered TV cabinet  to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.
I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective TV cabinet  and will provide you a new one (of the same model) in return.

Please accept our apologies for the inconvenience caused. I am including a one-year warranty card free with your order which includes the replacement of specific parts if any damage occurred to them within a year of your purchase.

Please feel free to contact me via  email if you need help with anything else.

Sincerely