Subject: English Language Test - Vanshika Sen
From: Vanshika Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 02:49:22 -0500

| | Foreign Language Screening Test

Name | Vanshika Sen    /  (+91) 7805048257    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Usually it take 6-7 days but there is a problem with your address according to courier so can you please share us your correct address so that your parcel could reach you safely.If there is any other issue we are here to solve.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are really sorry for that.There is company policy that you can't return the item but you can exchange it.so you can send us a email on [email-masked].
Thank you.

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