Subject: English Language Test - Nisha Gupta
From: Nisha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 01:40:40 -0500

| | Foreign Language Screening Test

Name | Nisha Gupta    /  (734209) 8371974869    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ,
Dear customer name -
I apologize for the delay .we would like to tell you that because of mismatch of your address courier service provider tried to deliver you product but We are sorry we are unable to deliver you your product ..so we request you to please place a new order in your correct address

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear  customer,
We are writing  this mail related to your TV cabinet which you have purchased last week  .I m so sorry for the inconvenience ,I can understand that this is not the experience you were expecting .
We are not happy to hear this  from you ..we really apologize for the same ..

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