Subject: English Language Test - Abhishek Jaiswal
From: Abhishek Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 01:34:07 -0500

| | Foreign Language Screening Test

Name | Abhishek Jaiswal    /  (+91) 9519969969    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ,
Dear customer ,your order for hand bag which was ordered 14 days ago was out for delivery.Our courier team tried to deliver your order but your address was wrong .
Please update your correct address so that our team can deliver your hand bag on time .
Regards
Company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Abdul,sorry to hear that but our company has a 14 days return policy. You can return to us on the order page of the product .
You will have options to return or to be replaced .
Thanks you .

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