Subject: English Language Test - Akshita Chandra
From: Akshita Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Feb 2023 08:53:18 -0500

| | Foreign Language Screening Test

Name | Akshita Chandra    /  (110047) 9718475010    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To              xyz
From         home box team
Subject     oder status
Dear customer i would like to informe you that courier patner is trying to deliver your oder but as per courier patner address is wrong . kindly provide correct adress .

Thanks&regard
Akshita

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii abdul ,

This is to informe you that we can totaly understand your concern and we apologised for inconvenient couse to you we will definatly help you out .
n we can replace the product with same price damage product will be replaced n new product deliver by 23 feb.

Thanks&regarde
Akshita

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