Subject: English Language Test - Dipankar Saharia
From: Dipankar Saharia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Feb 2023 06:40:04 -0500

| | Foreign Language Screening Test

Name | Dipankar Saharia    /  (91) 8638178802    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear sir/mam we tried to reach at your location to give yours ordered handbag unfortunately our delivery boy is unable to find your location and contact you . Kindly set and check your delivery location again and call on 9 to pick your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I regret to say that the technician who came to set up the television was very rude and impolite. He wanted money for his service, even though I pointed out to him, that it was part of the amount I had already paid as per above invoice. He spoke loudly and refused to call your shop and clarify the matter
I requested you to please take this up with him

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