Subject: Tech Support Candidate - Sk Minhazuddin
From: Sk Minhazuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Feb 2023 03:39:52 -0500

| | Tech Support Test

Name | Sk Minhazuddin
E-mail | [email-masked]
Phone Number | (+91) 7001313225
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata, west  Bengal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Skillvertex | Bda | 1/10/2022 | 12000
Previous Employer 2 | Exotic Learning | Bda | 31/01/2023 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I have to clear my browsing history and clear my cookies in my browser and after that I have to clear my phone recent options After that I have to open another browser and search google.com and in google.com in address bar we have to put www.ndtv.com. after that the Brown website will open for sure...
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At 1st I have to turn on the Bluetooth speaker's power and after that I have to Turn on mobile phone Bluetooth option After turning on the mobile phones Bluetooth option and we have to search for available devices to connect with the Bluetooth speaker and And then we have to pair with the Bluetooth speaker and after Pairing it will be connected with the mobile phone
What according to you makes you a good candidate for customer service or technical support job? | At 1st I have to hear customer requirements customer problems in speakers or in any software and after that I have to resolve customer  queries and listen their problems very carefully and peacefully....and resolve  it with  patience ...and also I have to behave so polite with the customer  ......It makes me a good candidate  for customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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