Subject: English Language Test - Shazir Hussain
From: Shazir Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 14:13:23 -0500

| | Foreign Language Screening Test

Name | Shazir Hussain    /  (+91) 7078760787    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

Thanks for contacting us and we would be happy to help you with your query.

This email is in response to the email recieved by you on 20th February 2023 about order number 24681 which was supposed to deliver you on 19th February 2023 unfortunately, the courier company was unable to deliver your order because the given address and your phone number was wrong.

We would be grateful to you if you could send us the correct address with correct phone number.

Or another way of completing the order is by visiting the courier company nearby branch directly whose number is 1800-123-4567 and providing him with your exact location or going to the courier company yourself and collecting it.

We are extremely sorry that you had to go through this experience. If you still have any query, please contact us 24/7 @ 1800-987-6543 or email us @ [email-masked].

Thanks &amp;amp; Regards
Customer Support Team
Trendy Bags.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Return or replacement of a TV cabinet

Respected Sir,

We are extremely apologize to know that the TV cabinet installed by our team last week has to many scratches after installation. While we do our best to make sure that all the products that we sell to our customers go through a proper quality check before delivery.

However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases.

We have registered your complaint and we will provide you a replacement for the defective product within the next 2-3 business days, our delivery executive will be reach at your location to pick up the defective TV cabinet and will deliver you a new one.

Please accept our apologies for the inconvenience you have caused and if you still have any issue please feel free to contact us via phone @ 1800-123-4567 or email @ [email-masked].

Thanks &amp;amp; Regards
Customer Support Team
Homebox

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