Subject: Re: English Language Test - Mansi Sharma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 21 Feb 2023 04:50:06 -0700 (MST)

location- Bahadurgarh,can relocate,total experience-1y3m,salary-20k,expecting-27-30k,sound very average,did not share test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, February 20, 2023 4:07:33 PM 
Subject: Fwd: English Language Test - Mansi Sharma 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Mansi Sharma <[email-masked]> 
Date: 18 February 2023 at 16:45:45 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: English Language Test - Mansi Sharma 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Mansi Sharma / (124507) 7056310863 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer 
I am so sorry to learn that your order has not arrived. I understand how frustrating this must be. 
I've tracked your package via the U.S. Postal Service, and it's currently listed as pending. The address that you have updated is incorrect so we need your correct address details. 
Please update your address again. 
Once again, I sincerely apologize for the inconvenience. 

Mansi 
Customer Service Representative 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Mr. Abdul 

Thank you for sharing your concern. I apologize for the unpleasant experience you shared with our company. Customer satisfaction is important to us, and I regret we didn't meet your requirements. We want to make amends. 

I issued a refund, which you shall receive shortly or if the product qualifies the exchange policy then it will be exchanged. 

Please let me know if you have additional questions. 

Sincerely, 

Mansi 	

	

BQ_END