Subject: Re: English Language Test - Deepika Soni
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 21 Feb 2023 04:11:34 -0700 (MST)

location- greater Noida,total experience-3.5y,worked with Amazon,sound-ok,salary-21k,looking for good hike, not ok with 25k,need time to think 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 21, 2023 3:20:08 PM 
Subject: Fw: English Language Test - Deepika Soni 

doubt but interview 

From: Deepika Soni <[email-masked]> 
Sent: Tuesday, February 21, 2023 12:35 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Deepika Soni 

	
	
			Foreign Language Screening Test 
		
	Name 	Deepika Soni / (+91) 9511188889 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi dear customer, 

We have received your email regarding the status of your order # 123456678 which was ordered 14 days back. 
We are really sorry for the inconvenience caused to you. 
We want to inform you that our courier partner tried to deliver the order on the mentioned address but as per update from courier the address was either wrong or incomplete.We request you to once check the address and phone number mentioned on order and reply on the same mail if there is any corrections so that we can try to deliver it asap. 

Hope to hear from you soon. 
Thank you for your support and patience. 

Regards, 
Xyz 
Customer support executive 
Babyshop.com 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for writing to us 
We apologize for the inconvenience caused regarding the TV cabinet. 

We understand the concer and can replace the same with a new cabinet. 
Please reply on the same mail so that we can place order for replacement. 

Hope to hear from you soon. 
Thank you for your support and patience. 

Regards, 
XYZ 
Customer support executive 
Homebox.com