Subject: English Language Test - Md Shahnawaz Ansari
From: Md Shahnawaz Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 06:05:21 -0500

Foreign Language
Screening Test

Name

Md
Shahnawaz Ansari    /  (91) 9875563750
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello,xxxx!

I hope you are well!

I am getting touch regarding your recent order number 1324. I am really sorry to
know that you have not received your item yet. As I can see that you had placed
your order before 14 days. Let me tell you that due to wrong address courier has
not available to delivered your item yet. But no need to worries in this case I
can help you with the refund or replacement. But before create a replacement or
refund can you please confirm your delivery address xxx?

Warm regards - Shahnawaz

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello, xxx!

I am getting touch your recent email as I can see that you have an Issue with
your recent installation  I am sorry to know that unfortunately in the time
of installation cabinet has some scratches there. So in this case I can help you
with the free replacement for your unit. And you will not be charged for this
and our team will contact you with via email or by phone  call.

Warm regards- xxxx