Subject: English Language Test - Rishi Raj Soni
From: Rishi Raj Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 03:20:44 -0500

| | Foreign Language Screening Test

Name | Rishi Raj Soni    /  (91) 6388347350    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: (Customer Email address)@gmail.com

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Sir/Mam,

This email is in response to the email received by you on (date on which email received)

This email is regarding order number (product order number) which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. We request you to send us the address with alternate contact details so that we can deliver product to you.

We apologize for the delay and inconvenience caused.

Thanks and Regards

Rishi

Customer Service Representative

(company name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Refund Request for Order Number TV98056

Hey Abdul,

Thanks for reaching out. Satisfying our customers is very important to us and we are sorry our Product (TV Cabinet) didn’t meet your expectations. we apologize for any problems you experienced.

We’ve processed your refund, and you should expect to see the amount credited to your account in about 3 to 5 business days.

If you have any other questions or concerns, Please feel free to reach out us.

Thanks, Regards

Homebox Team

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