Subject: English Language Test - Rimsha Rizwan
From: Rimsha Rizwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 01:29:21 -0500

| | Foreign Language Screening Test

Name | Rimsha Rizwan    /  (+91) 7697055125    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer name),

We really apologize for the trouble that caused to you for the order handbag with order Id.

We are sorry for the delay, but we have got an update from courier service provider that the delivery address mentioned is wrong, we request you to please update the address.

For more help click the link below:

Thank you for shopping.
Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We really apologize for the trouble that caused to you for the order handbag with order Id.

We will help you to raise return for the replacement and team will visit you place and replace the unit.

We will connect you back for the date of replacement.

For more help click the link below:

Thank you for shopping.
Regards

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