Subject: Tech Support Candidate - Ravisha Talreja Ravisha
From: Ravisha Talreja Ravisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Feb 2023 06:38:25 -0500

| | Tech Support Test

Name | Ravisha Talreja Ravisha
E-mail | [email-masked]
Phone Number | (91) 6265262522
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sehore (MP)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Vertex global services | Customer care executive | 7 feb 2022 | 15k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection first and if its proper then I will refresh my page and then I will try again and if then also the issue does not resolved then I will restart my desktop/laptop .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down the screen and hold the bluetooth option
2. Open bluetooth
3. Select the bluetooth device name
4. Choose 'pair' option
Then connect

What according to you makes you a good candidate for customer service or technical support job? | I am able to understand the customers concern very well as well their frustration and also I have the experience in the are of customer support that is required in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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