Subject: Fw: English Language Test - Raushan Kumar Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 20 Feb 2023 11:16:15 +0000

looks copied but interview once
________________________________
From: Raushan Kumar Singh <[email-masked]>
Sent: Friday, February 17, 2023 5:03 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Raushan Kumar Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Raushan Kumar Singh    /  (+91) 9818590775    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Joseph,

Thanks for reaching out to us. I would be happy to help you with deliver your order as fast as possible. Customer satisfaction is very important to us.

As I can see that according to your order number is AO785234 it was placed on 10th Feb 2023. The address you have given us is wrong. In order to support you through this, I need the correct address with proper zip code so that my team will make every effort to deliver it as soon as possible.

If you have any more questions or come across any other issue, kindly write back to us, I’ll be happy to help you.

Have a great day,

Regards
Raushan Kumar Singh
Customer support team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

We are sorry to learn that the TV you purchased from our website did not function as expected. Generally, we make sure that each TV we sell is checked well and tested for quality before being sent to the customer. The chances of a product or parts being defective or damaged are therefore minimum. However, we have discovered that sometimes a product may be damaged while on its way to the customer. In such cases too, the responsibility of replacement falls on us.

I found out through investigation that the product was damaged during the course of shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely.

In the current case, this product will be returned to our warehouse for further checking and repair. Our delivery executive will meet you in 3-4 days to collect the defective product.

We have dispatched the replacement product and this time we are going to ensure that it does not receive any damage during shipment.

I wanted to let you know that I have also enclosed a 20% discount coupon for your next purchase. We do our best to ensure that our customers have a great shopping experience on our website. You are one of our old and valued customers and we are happy that we have served you satisfactorily in the past. I would like to ensure that you are just as satisfied with every purchase on your website as always in the future too.

In case you have any further queries regarding this order, please feel free to reply to this email or let us know on the phone or customer service chat.

Regards
Raushan Kumar Singh
Customer Support team