Subject: Fw: English Language Test - MEKALA SRIKANTH
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 20 Feb 2023 11:11:22 +0000

interview
________________________________
From: MEKALA SRIKANTH <[email-masked]>
Sent: Saturday, February 18, 2023 1:48 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - MEKALA SRIKANTH

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    MEKALA SRIKANTH    /  (+91) 9133835806    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Valued Customer,

Thank you for contacting us regarding the status of your recent order. We apologize for any inconvenience caused.

As per our records, your order was shipped by us and handed over to our courier partner on the same day it was placed. However, it appears that the courier was unable to deliver the order to your address as per their records due to an incorrect address.

We understand how frustrating this situation can be, and we want to assure you that we are doing everything we can to resolve the issue. We kindly request that you please verify the address provided at the time of placing the order, and confirm any changes or corrections that need to be made.

Once we receive the correct address information from you, we will work with our courier partner to ensure a speedy delivery of your order.

Thank you for your understanding, and we apologize for any inconvenience caused.

Best regards,
Babyshop.com Customer Care
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for contacting us regarding the issue with your recent purchase of a TV Cabinet from our store. We are sorry to hear about the scratches on the cabinet, and we understand your frustration.

We want to assure you that we take such matters very seriously, and we will do everything we can to resolve the issue. Please allow us to investigate the matter and get back to you with a resolution as soon as possible.

As a standard practice, we would request you to share the images of the scratches on the TV Cabinet, so that we can better understand the extent of the damage. Also, we would need to check the details of the product and the installation team that serviced you, and if required, we would arrange for the return and replacement of the product.

We value your business, and we will make every effort to ensure your satisfaction with our products and services.

Thank you for your patience and understanding, and we look forward to resolving this matter quickly for you.

Best regards,
Babyshop.com Customer Care.