Subject: Fw: English Language Test - Devendra Prasad
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 20 Feb 2023 10:59:20 +0000

interview
________________________________
From: Devendra Prasad <[email-masked]>
Sent: Saturday, February 18, 2023 2:24 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Devendra Prasad

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Devendra Prasad    /  (+91) 8429149807    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear ABC,

Thank you for reaching out to us regarding your recent order from our online store. We apologize for any inconvenience you have experienced regarding the delivery of your order.
We have checked the status of your order and it appears that the courier was unable to deliver it to the address you provided due to an incorrect address.We kindly request you to please verify the shipping address you provided to us to ensure that it is accurate and up-to-date.
If you have any further queries or concerns, please do not hesitate to contact us. We are always here to assist you.

Best regards,
Devendra
Customer Service Representative at LiveSalesman
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for contacting us regarding the scratches on your TV Cabinet. We sincerely apologize for any inconvenience this may have caused you.
We understand that the scratches on the unit were not expected, and we would like to offer our assistance in resolving this issue. In order to process your request, we kindly request that you send us photos of the scratches on the cabinet for our records.Once we have received the photos, we will assess the damage and contact you with further information on how we can proceed with your request.
Thank you for choosing Homebox and we look forward to resolving this matter as quickly as possible.

Best regards,
Devendra
The Homebox Team