Subject: Fwd: English Language Test - Rashmi Semwal
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 20 Feb 2023 10:32:11 +0000

Interview
Sent from my iPhone

Begin forwarded message:

From: Rashmi Semwal <[email-masked]>
Date: 20 February 2023 at 14:55:11 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Rashmi Semwal
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Rashmi Semwal    /  (246149) 7668106370    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for reaching out to us regarding your hand bag order. We apologize for any inconvenience caused due to the delivery issue you have faced.

After checking our records, we noticed that the courier company was unable to deliver your order as the address provided was incorrect. We understand how frustrating this must be for you and we apologize for the inconvenience caused.

We would like to assure you that we have contacted the courier company and updated your correct address in their system. We have also arranged for your order to be shipped out again and it should reach you within the next 3-5 working days. You will receive an email with the tracking details as soon as the package is dispatched.

Once again, we apologize for any inconvenience caused and we thank you for your patience and understanding.

If you have any further queries or concerns, please feel free to contact us.

Best regards,

Name

Customer Service Representative.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for getting in touch with us regarding your TV Cabinet purchase from Homebox. We are sorry to hear that the item you received was scratched upon delivery and installation.

At Homebox, we take such incidents very seriously and we want to ensure that our customers are completely satisfied with their purchases. As per our policy, we will be happy to replace the item or provide a refund, whichever you prefer.

To proceed with the replacement or refund, we would need to investigate the issue and the condition of the TV Cabinet. We kindly request you to send us some images of the scratches on the unit so that we can assess the damage and find the best solution for you.

Please email us the images and your order number to [insert email address here] and we will get back to you as soon as possible to discuss the further steps.

Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. We look forward to resolving the issue to your satisfaction.

Best regards

Name

Customer Service Representative.